Practice Policy
At Good Health chiropractic, we strive to provide exceptional care and service to all our patients. To ensure that we can continue to offer the highest quality of care, we have implemented the following policy regarding advanced payments:
Advanced Payment Requirement: Payment must be made in full prior to or at the time of your appointment, depending on the specific requirements of the service.
Advanced payment is required for:
- Initial consultation appointment
- Chiropractic treatment appointment.
Complaints Procedure
At Good Health Chiropractic Clinic, we are committed to providing the highest standard of care. However, if there is ever anything you are dissatisfied with, we respectfully ask that you allow us the opportunity to resolve the issue directly with you.
Step 1: Contact Us First
Most concerns can be resolved quickly and easily. If you have any feedback, concerns, or complaints, we encourage you to speak with a member of our team in person or contact us directly via email at info@goodhealthchiro.co.uk We take all concerns seriously and will do our best to address them promptly and professionally.
Step 2: Making a Formal Complaint
If you feel your concern has not been resolved or you wish to make a formal complaint, please do so as soon as possible—ideally within a few days —so we can investigate the matter while details are still fresh. We normally accept complaints up to six months from the date of the incident.
Formal complaints should be addressed to:
Dc CocoMehendo DC,MChiro, (Principal Chiropractor)
Unit 20, West Cornwall Enterprise Centre,
Cardrew Industrial Estate, Redruth, TR151SS
Telephone: 07402312335
Email: info@goodhealthchiro.co.uk
Please include as much detail as possible to help us understand and address your concerns effectively.
What You Can Expect
We will acknowledge your complaint within 7 working days and aim to provide a response or offer a meeting within 14 working days. Our goal is to resolve any concerns promptly, fairly, and transparently. Please note, complaints received via the post may have a longer turnaround time.
Complaints on Behalf of Someone Else
Due to our strict confidentiality policy, if someone is raising a complaint on your behalf, we will require your written consent before discussing any details with them.